Ahmad Zamzam Hariro and Sri Arini Winarti Rinawati and DebyZulkarnain RahadianSyah (2015) HUBUNGANPERSEPSIPASIEN TENTANGMUTU ASUHANKEPERAWATANDENGANKEPUASANPASIENDI RUANGPERAWATAN CANDI BARONG RSUD PRAMBANAN. Media Ilmu Kesehatan, Yogyakarta.

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Abstract

Background:Patientssatisfactionis a major issue that should be payed attention on, in order to increasehospital quality.Ahospitalmustprovidetheclientswith theirneedsthrough excellentnursingcareactivities.Patientsgenerallyperceivethe nursingcare basedonitstangible,reliability,responsiveness,assurance,andempathy.Thepatients’perceptionstowardsnursingcarequalitywillinfluencepatients’satisfaction.Objective:To investigate the relationship betweenpatients’perceptionsofthe nursingcarewith patients’satisfaction.Methods:Thisresearchwasobservationalanalyticwithcross-sectionaldesign,usedapurposivesamplingtechnique.Thisstudyinvolved40samples.Datawerecollectedwithquestionnaires, and wereanalyzedbased on univariateandbivariateanalyses. ThebivariateanalysiswasKendall's tau testwith significancelevel of p<0.1.Results:Majority ofrespondentshadgoodperceptiontowards the nursing care quality (60%) andmostrespondents weresatisfiedwith the nursing care(62.5%),Kendall'stautest resultedτ=0.476witha p-valueof0.003(p<0.1).Conclusion:There wasa significantrelationshipbetweenthepatients’perceptiontowardsnursingcarequalitywith thepatients’satisfactioninCandiBarongunitinPrambananGeneral Hospital.Keywords:Patientsperception, nursingcarequality,patients satisfaction

Item Type:	Other
Subjects:	R Medicine > RT Nursing
Divisions:	Poltekkes Kemenkes Yogyakarta > Kepegawaian
Depositing User:	PAK DOSEN 2020
Date Deposited:	31 Dec 2021 15:31
Last Modified:	31 Dec 2021 15:31
URI:	http://eprints.poltekkesjogja.ac.id/id/eprint/7634

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