HUBUNGANPERSEPSIPASIEN TENTANGMUTU ASUHANKEPERAWATANDENGANKEPUASANPASIENDI RUANGPERAWATAN CANDI BARONG RSUD PRAMBANAN

Ahmad Zamzam Hariro, and Sri Arini Winarti Rinawati, and DebyZulkarnain RahadianSyah, (2015) HUBUNGANPERSEPSIPASIEN TENTANGMUTU ASUHANKEPERAWATANDENGANKEPUASANPASIENDI RUANGPERAWATAN CANDI BARONG RSUD PRAMBANAN. Media Ilmu Kesehatan, Yogyakarta.

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Abstract

Background:Patientssatisfactionis a major issue that should be payed attention on, in order to increasehospital quality.Ahospitalmustprovidetheclientswith theirneedsthrough excellentnursingcareactivities.Patientsgenerallyperceivethe nursingcare basedonitstangible,reliability,responsiveness,assurance,andempathy.Thepatients’perceptionstowardsnursingcarequalitywillinfluencepatients’satisfaction.Objective:To investigate the relationship betweenpatients’perceptionsofthe nursingcarewith patients’satisfaction.Methods:Thisresearchwasobservationalanalyticwithcross-sectionaldesign,usedapurposivesamplingtechnique.Thisstudyinvolved40samples.Datawerecollectedwithquestionnaires, and wereanalyzedbased on univariateandbivariateanalyses. ThebivariateanalysiswasKendall's tau testwith significancelevel of p<0.1.Results:Majority ofrespondentshadgoodperceptiontowards the nursing care quality (60%) andmostrespondents weresatisfiedwith the nursing care(62.5%),Kendall'stautest resultedτ=0.476witha p-valueof0.003(p<0.1).Conclusion:There wasa significantrelationshipbetweenthepatients’perceptiontowardsnursingcarequalitywith thepatients’satisfactioninCandiBarongunitinPrambananGeneral Hospital.Keywords:Patientsperception, nursingcarequality,patients satisfaction

Item Type: Other
Subjects: R Medicine > RT Nursing
Divisions: Poltekkes Kemenkes Yogyakarta > Kepegawaian
Depositing User: PAK DOSEN 2020
Date Deposited: 31 Dec 2021 15:31
Last Modified: 31 Dec 2021 15:31
URI: http://eprints.poltekkesjogja.ac.id/id/eprint/7634

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